Refund policy

We are a small business that uses an on-demand fulfillment method.  This means we don’t hold any inventory and only have an item produced when you order it.

Since all products are made to order, returns or exchanges are not accepted if you ordered the wrong size, color or simply changed your mind.

If your item arrives damaged or with a manufacturing issue, we’ll happily offer a free reprint or refund.  Just contact us within 30 days of delivery with a photo showing the issue.

We partner with the best fulfillment partner and take care to ensure you’ll love all of our items. We thank you for your support.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please reach out to us at  viennasherbalcompounds@gmail.com if you have other concerns.